QA Jr Manager Collections

About Stori

Stori is a fast-growing, venture-backed financial technology company, on a mission to democratize credit access for 400 million underbanked LatAm consumers. Stori currently operates in Mexico and has a global team with offices in Arlington Virginia, Mexico City, and Asia. We have quickly made our mark as one of the top digital banks in Mexico with more than two million applicants for our credit card product since launching.

Stori is one of the top-funded startups in the region with US$250 million raised to date. We are backed by top global venture capital funds, such as GGV Capital, GIC, Lightspeed Venture Partners, General Catalyst, Goodwater Capital, Mexico’s Tresalia Capital, Vision Plus Capital, BAI Capital and Source Code Capital; who have successfully invested in startups such as Affirm, Airbnb, Alibaba, Stripe, and TikTok.

Stori has a standout founder team among fintechs, leveraging 100+ years of accumulated experience in consumer finance, banking and technology across Mastercard, Intel, Capital One, Morgan Stanley, GE Capital, and HSBC in the U.S., Mexico and Asia. The team has launched and managed many multi-million- customer credit card products globally, providing a wide breadth of experience and knowledge to our team.

We welcome diversity of background, experience and thinking. Storians are passionate about our mission and take pride in the products we build. Our culture thrives off of a flat structure and an inclusive environment where all of our employees can be their authentic selves, with boundless opportunities for professional growth.

**QA Jr Manager **

Área: Collections

**Rol: **

Manejar al equipo de QA asegurando el cumplimiento de objetivos, manejo de personal a nivel supervisor y ejecutivo y revisión periódica de avances de trabajo.

Responsabilidades:

• Manejar un equipo de ejecutivos de calidad con foco en cobranza
• Manejar equipo de supervisores
• Analizar, revisar y modificar matrices de calidad
• Validar el estricto apego a normas de compliance
• Validar avances del muestreo de monitoreo
• 1:1 con personal a cargo
• Manejo, control y propuesta de calibraciones de QA
• Elaboración de reportes a dirección

Habilidades:

• Performance Management
• Agile Basic Project Management
• Leading Change Initiatives
• Customer Experience Management
• Project management
• Ingles intermedio

Indispensable:

• Manejo de personal
• Experiencia en QA call center collections
• Manejo paquetería office

Extra:

• Conocimiento de regulaciones y normatividad (CONDUSEF, PROFECO, REDECO)

**Que ofrecemos: **

• Oportunidades de desarrollo laboral de alto perfil
• Aprendizaje constante, del propio trabajo, expertos de la industria y colegas superinteligentes
• Compensación competitiva y beneficios atractivos
• Exposición internacional y experiencia laboral (tenemos oficinas en varios países)

Modalidad 100% presencial de lunes a viernes de 8 am a 6 pm

What we offer

• Make a positive impact on the lives of our customers via financial inclusion
• Professional development opportunities
• International exposure & work experience
• Company swag
• Legally required benefits