Senior Software Engineer, Backend, Call Features

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

**The team
** The Product Engineering, Call Features team is focused on the control of the call and provides a stable platform for the Talk and Contact Center applications to be built on top of. An interface between Product Engineering applications like Talk (Phones, departments) Contact Center (call centers, coaching teams, sales centers), and the Telephony platform (bare metal, SIP, media transport), Call Features provide important features such as fan-outs to member of a department, queuing logic for inbound call centers, routing of calls via IVRs or Voice, local presence enabling dialing out from the local area code of the call recipient, Coaching Teams for listening in and live mentorship, monitoring, and more.

The backend engineering work of the Call Features team is central to complex debugging of a distributed system using Google App Engine logging and custom tooling and is critical to Dialpad managing a high volume of concurrent calls.

**Your role
** As a senior software engineer, you will be owning the roadmap of some high- impact call features components like transfers and call parking. This involves working with the various technical and nontechnical stakeholders when coming up with new features for these components, identifying areas of improvement, and prioritizing a combination of feature-related and engineering work with a roadmap that has at least a year's worth of milestones.

**What you’ll do ** [i,e., Responsibilities]

• Manage your time and drive the technical roadmap for your feature areas.
• Improve our shared engineering standards and processes.
• Learn from and teach other great engineers.
• Architect systems that scale well both vertically and horizontally.
• Monitor and tune services to handle ever-growing traffic with 100% availability!

Skills you’ll bring [i,e., Qualifications]

• Bachelor's degree in Software Engineering or equivalent practical experience.
• 6+ years of software development experience.
• Demonstrated experience with 2+ large production backend systems at scale: designing, building, launching, and maintaining
• Deep experience with cloud deployed solutions
• Strong backend programming experience whether with Python, Java, C#, Node.js, Ruby, etc.
• Expertise in at least one of the above languages.

Dialpad benefits and perks

**Equity, balance, and belonging
** At Dialpad, we strive to ensure that Dialers are free to bring their full selves to work each day, and champion the intersectionality that exists between gender identity, ethnicity, age, disability status, and the many other aspects of our greater humanity.

**Culture
** We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

**Compensation and equity
** Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

**Continuing education
** Dialpad offers a yearly stipend for continued learning and education expenses.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.