Software Engineer, ML Ops

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

Dialpad’s Ai Engineering team works centrally alongside Data Science, Telephony, and Product Engineering teams to produce The Good Ai. In this role, you’ll leverage and acquire a broad skill set ranging from Distributed Systems Engineering, DevOps, MLOps and Data Engineering to deliver functionality essential to powering Dialpad’s Ai products.

Your role

As a Software Engineer ML Ops, you’ll work with the team to own the development and uptime of Dialpad’s proprietary near real-time ML inference system, a large-scale distributed system built by leveraging technologies like Kubernetes, Redis, event-driven message bus systems, modern asynchronous Python, and a plethora of Open Source technologies. You’ll contribute directly to powering Dialpad’s Ai products at scale, working closely alongside the Data Science teams to unleash Ai features that work for our customers.

This position reports to our Engineering Manager, Ai Engineering and has the opportunity to be based in Buenos Aires, Argentina Office, or Fully Remote within the time zones of GMT-8 to GMT-3.

**What you’ll do **

First 3 Months

• You’ll acclimate and be paired directly with a peer (in addition to your manager) whose job it will be to make sure you have the information and tools you need to be successful
• You’ll work primarily with fully asynchronous modern Python, but we are strong believers in using the right tool for the job, making use of other languages where it makes sense to in our stack
• You’ll be exposed to Open Source Software. We employ many Open Source technologies to get the job done, and we love to contribute back to those communities. We also maintain Open Source codebases for libraries we’ve created ourselves

First 6 Months

• You’ll collaborate. All levels of engineers on the team participate in authoring and reviewing PRs for code changes, and RFCs for more major system changes
• You’ll have the opportunity to deploy code daily on Google Cloud Platform using modern best practices like Kubernetes, Docker, and CI/CD Systems
• You’ll work with the team to continuously learn by constantly evaluating and applying state-of-the-art systems and techniques to ensure we build systems which are fault tolerant and highly scalable

First 12 Months

• You’ll build and manage high-performance real-time data pipelines, taking significant ownership of key components of the stack
• You’ll share. Exploring knowledge and findings with teammates is highly encouraged, with weekly opportunities to host or attend learning sessions including members of both Engineering and Data Science teams

Skills you’ll bring

• You have a Bachelor’s Degree in Computer Science, Mathematics, Software Engineering, or a related field, or equivalent work experience
• You have strong fundamentals in software engineering and computer science
• You’re excited to work on a distributed team; you value collaboration whether your teammate sits beside you or across an entire continent
• You have strong experience working with one or more dynamically typed programming language(s)
• You have a strong desire to continuously learn
• You enjoy efficient evaluation of a problem space and finding the right tool for the job
• You measure & monitor everything ensuring stability, redundancy, and runtime
• You make data-driven decisions - Measure twice, cut once
• You enjoy learning from your experiences and sharing your knowledge with your team
• You work on diverse problems across different systems
• You appreciate code and system maintainability, and support continuous improvement
• Fluency in English

Bonus points for experience with:

• The Python ecosystem
• Cloud providers such as Google Cloud Platform or AWS
• git or other version control systems
• Relational and/or non-relational database systems, Pub/Sub, Messaging Systems
• Building and managing batch or streaming data processing pipelines, ETLs

Dialpad benefits and perks

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully , **Delight Our Users, **and Innovate Continuously to bring our world- class product to life.

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully , **Delight Our Users, **and Innovate Continuously to bring our world- class product to life.

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.