Staff Software Engineer, FE, Web Client Frameworks

About Dialpad

Work Beautifully

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. Based on 4 billion minutes of analyzed voice and meetings data and growing, we have designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. With initial funding and leadership from Google and leading venture capitalists such as ICONIQ and Andreessen Horowitz, Dialpad has over $200M in ARR and is one of the fastest growing Ai companies in the world.

About the team

The Web Client Platform team is focused on developing the technical foundations on which other engineers at Dialpad can build stable, performant, easy to use and easy to debug web applications utilizing and expanding beyond modern industry standard best practices. Through the usage of our tools and libraries we simplify and improve the development experience, allowing teams to better focus their efforts on building features that delight and promoting end-to-end ownership over their respective domains.

Every engineer on our global Engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

Your role

As a Staff Software Engineer, you’ll share ownership in the Web Client Framework roadmap to build / support / maintain common infrastructure supporting the whole Product Eng Org (100+ Engineers). Your impactful work helps improve: Dialpad’s customer experience, development overhead, tech debt, scalability.

This position reports to our Web Client Platform Senior Manager, and has the opportunity to be based in our Buenos Aires, Argentina office.

**What you’ll do **

• Defines 1-3 year roadmap/vision that helps realize and expand upon our team charter.
• Writes clear and complete architectural design documents which are easily understood by other team members.
• Provide estimates on technical resources and requirements necessary to plan and begin projects.
• Takes responsibility for the execution of the Web Client Framework team projects. Assists and drives where necessary to ensure the team meets its delivery milestones.
• Develops well-tested features and tools, resulting in low defect reports and faster engineering throughput.
• Is widely recognized as the technical expert in supporting web clients. Devises elegant solutions to difficult engineering problems.
• Reviews technical designs to ensure features / tools are well-integrated and fully meet the needs of our product engineering teams.
• You’ll work on projects such as i18n tooling and string translation pipeline, configuring host applications to smoothly integrate and run micro-frontends, remove testing friction by building robust mocking tools, bootstrapping CLI tools to help teams get started on new projects, complex client side data management and caching solutions, and much more.
• Give larger scale internal demos on new tools that you have completed and explain how they fit into the bigger picture.
• Continue contributing to fun projects meant to delight!

Skills you’ll bring _ _

As an experienced backend software engineer, you drive software delivery & operational excellence by turning well-defined business objectives into software systems. Significant impact on Organization-wide output.

• 10+ years of strong experience in frontend software development
• Bachelor’s or Master’s degree in Computer Science or related field, or equivalent in experience
• Strong experience working with common frontend technologies and the underlying tools that make modern web applications run
• Experience with introducing new technologies to established systems, documenting and educational material.
• Experience with identifying classes of problems and modifying existing or building novel tooling to solve them.
• Strong debugging and troubleshooting skills.
• Strong communication and collaboration skills.
• Experience with highly agile and iterative development processes.
• Experience with mentoring engineers and helping them grow their skills
• Our Tech Stack: Vue 3/Pinia, Typescript, playwright, vitest, pnpm, vite, REST/GraphQL, as well as some interesting proprietary solutions.

Dialpad benefits and perks

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully , **Delight Our Users, **and Innovate Continuously to bring our world- class product to life.

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.