Staff Software Engineer, Professional Services

About Dialpad

Ai that means business

Dialpad pioneered the first Ai-powered customer communications platform that now serves as the secure foundation for all Dialpad products. By bringing all conversations together in one place, businesses of all sizes in any industry can instantly unlock the power of Ai to unite people, automate tasks, streamline workflows, collect data-driven insights, and turn conversations into opportunities that drive growth. Supported by notable investors like Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Visit dialpad.com to learn more.

The team

Instrumental in the success and retention of Dialpad customers, our Customer Success and Professional Services teams are the backbone of our company. Dialpad’s Professional Services development team plays an essential role in developing a robust layer of integrations that seamlessly connect Dialpad's products with external services, including CRMs, ticketing systems and workforce management platforms which are catered to customer’s specific needs. Team works very closely with the customer, 3rd party platform and Dialpad core platform to provide custom solutions.

Using your problem-solving skills, creative development abilities and inherent motivation to help others, you will delight and assist our customers from their first call to their last (if there is one!).

What you’ll do

Your role

As a Software Engineer in the Professional Service team, you will architect, develop, and maintain PS applications using modern full-stack technologies including Python, Vue.js & GCP. You will work closely with customers, Dialpad Developer platform team and 3rd party solutions to understand integration use cases and develop custom solutions.

Who you are:

You're a customer centric, development minded person who has a deep comprehension of technology and developing integration solutions using Rest APIs. You really enjoy technical challenges that come with onboarding new clients. You enjoy having a voice and being a team player.

Skills you will bring

• 3+ years experience in Full-stack software engineering.
• Strong experience in backend and front-end development, also preferably experience in any of the major cloud platforms ( GCP, AWS, Azure…).
• Expert in at least one of the modern Backend & Frontend programming languages e.g. Python, Java, node.js, React, Vue.js, typescript.
• Strong experience Integrating with SaaS platforms using APIs.
• Experience with building reusable and modular components for both the frontend and backend.
• Experience with Agile development methodologies.
• Strong debugging and troubleshooting skills.
• Strong communication and mentorship skills.
  • Nice to have: Technical Leadership skills.
• Nice to have
  • Understanding of authentication between SaaS platforms.

Our Tech Stack: Python backend on Google App Engine / Google Cloud Platform, Vue.js frontend, numerous integrations with third-party services.

Dialpad benefits and perks

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.

Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.

Compensation and equity
Teamwork makes the dream work, and Dialpad offers competitive salaries in addition to stock options because each and every Dialer participates in our success.

Diversity, Equity, and Inclusion (DEI) at Dialpad

At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully , **Delight Our Users, **and Innovate Continuously to bring our world- class product to life.

Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.

Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.